Data Retention Policy

Data	How long we keep it
Entertainer account, profile, and media	While the account is active; deleted when the account is deleted
Reviews and replies about an entertainer	While that entertainer's account is active; deleted with the account
Contact request content (name, email, phone, event details, message)	90 days. After that, the content is erased and only the date, time, and the entertainer it was sent to are kept for analytics
ID documents and verification photos	Deleted 30 days after the verification decision. We keep the record of the outcome
Rejected photos and videos	Deleted after the decision
Billing and transaction records	As long as tax, accounting, or other laws require (generally up to 7 years)
Moderation, report, and audit records	As needed for safety, legal, and administrative purposes; anonymized when an account is deleted
Performance analytics (aggregate view and contact counts)	While the entertainer's account is active; how far back an entertainer can see depends on their plan
Site analytics (Google Analytics)	For the period configured in our analytics settings, generally up to 14 months, and only if you accepted cookies
Email delivery logs	Per our email provider's retention, generally 30 days or less
Backups	Rolling backups; deleted data drops out of backups on their normal schedule (generally within 30 days)

Inactive accounts. We may delete entertainer accounts that have not been signed in to for 12 months. If we do, we will email you at 6 months, 9 months, and 12 months of inactivity, and delete the account 30 days after the final notice. Signing in at any point resets the clock.

Deleting your data. Signed-in entertainers can download their data or delete their account from the dashboard. On deletion we delete the profile, media, reviews, replies, and subscriptions, and anonymize records we must keep. Contact request records are a business record and are not eligible for deletion requests during the periods above.

Questions: support@noctaviaentertainment.com.