Legal
Payment & Billing Policy
Last updated: September 20, 2026
What you pay for
Noctavia charges entertainers only, and only for listing and profile features. We do not process payments for any performance or service between a visitor and an entertainer. Any arrangement and payment between them is entirely off-platform.
Plans and prices
| Plan | Monthly | Annual (15% less) |
|---|---|---|
| Free | $0 | n/a |
| Pro | $40 | $408 |
| Platinum | $100 | $1,020 |
| Features of each plan are shown on the plans page and may change over time. Prices are in US dollars and may exclude taxes, which we add where required. |
How billing works
- Paid plans renew automatically each month or year until cancelled. By subscribing you authorize recurring charges to your card.
- Payments are handled by a third-party payment processor. We do not see or store your full card number.
- The charge on your statement may appear under the processor's or our billing descriptor.
Changing or cancelling
- You can cancel any time in your dashboard. Your plan stays active until the end of the period you already paid for, then drops to Free.
- You can upgrade at any time. Downgrades take effect at the end of the current period.
- If you drop to a lower plan, content above the new plan's limits (for example photos, menu items, or links) is hidden, not deleted, and you can choose what stays visible.
Failed payments
If a renewal fails we will notify you and retry. After a 7-day grace period without successful payment, the account drops to the Free plan.
Refunds
Fees are non-refundable, including for partial periods and unused time, except where the law requires a refund or we charged you in error. If you think you were billed in error, email support@noctaviaentertainment.com within 30 days.
Chargebacks
Please contact us before disputing a charge with your bank; we will work to resolve it quickly. Disputed charges may lead to suspension while resolved.
Price and plan changes
We will give at least 30 days' notice by email before changing the price of an active paid plan. You can cancel before the change takes effect.