Privacy Policy

This policy explains what personal information Noctavia (Lanai Group LLC) collects, how we use it, and your choices. It applies to noctaviaentertainment.com. Noctavia is intended for users in the United States and for adults only.

1. Information we collect

From entertainers (account holders):

• Account: email address (held by our authentication service), password (never visible to us) or Google/Apple sign-in identity.
• Personal details: first and last name, date of birth, phone number, sex. Your real name, date of birth, and account phone number are private and are not shown publicly unless you choose to display your phone as a contact method.
• Profile content: stage name, headline, description, physical details, services, costumes, tags, languages, menu items and prices, availability, social and other links, base zip code and service radius, photos, and videos.
• Verification: a government-issued ID image and a verification photo. These are viewed only by our administrators and deleted 30 days after the verification decision. We keep a record of the outcome.
• Billing: plan, billing period, and transaction records. Card details are entered on our payment processor's page and are not stored by us.
• Usage: dashboard activity and sign-in times.

From visitors (no account):

• Contact requests: name, email, optional phone, event date, time, location, and message that you enter in a form, which we deliver to the entertainer.
• Reviews and reports: your rating, comment, event details, optional display name, and report details.
• Search text: addresses or places you type into search are sent to our address-search provider to find a zip code.

Automatically, from everyone: IP address, device and browser type, pages viewed, referring page, and similar technical data. This is used for security, spam protection, and (if you accept cookies) analytics. See our Cookie Policy.

2. How we use information

To operate the Site and directory; to create, verify, display, and moderate listings; to deliver contact requests and notifications; to process payments; to provide analytics to entertainers about views and contacts; to prevent fraud, spam, and abuse; to respond to support and legal requests; to comply with law; and to improve the Site. We do not sell personal information and we do not use it for third-party advertising. The Site has no ads.

3. Who we share information with

• Service providers who help us run the Site under contract: cloud database and authentication hosting, file and video storage and delivery, security and bot-protection, email delivery, analytics, address search, and payment processing.
• Entertainers: contact requests and reviews you submit are shown or sent to the entertainer concerned.
• The public: entertainer profile content, reviews, and replies are public.
• Legal and safety: when we believe disclosure is required by law or needed to protect people, the Site, or our rights, including to law enforcement about suspected illegal activity.
• Business transfers: if the business is sold or merged, information may transfer to the new owner. We do not sell or "share" personal information as those terms are defined in state privacy laws.

4. Retention

See our Data Retention Policy. In short: contact request content is kept 90 days; ID documents are deleted 30 days after verification; entertainer data is kept while the account is active and is deleted when the account is deleted; billing records are kept as long as the law requires.

5. Your rights

If you have an account, you can download your data or delete your account from your dashboard, and you can correct your information by editing your profile. Depending on where you live (for example California, Nevada, and other states with privacy laws), you may have the right to know what we collect, access and receive a copy, correct, delete, and opt out of the sale or sharing of personal information or targeted advertising. We do none of the last three, but we honor requests to opt out. We will not discriminate against you for exercising rights. Contact request records are kept for a limited business period (90 days for content) and are not eligible for deletion requests before then. Some records, such as billing and audit records, must be retained by law; on account deletion we anonymize what we can and delete the rest. To exercise a right, use your dashboard or email support@noctaviaentertainment.com. We may need to verify your identity, which for account holders means signing in. You may use an authorized agent. If we deny a request you may appeal by replying to our response. Nevada residents may also submit an opt-out request about the sale of covered information to support@noctaviaentertainment.com; we do not sell it.

6. Security

We use industry-standard safeguards including encrypted connections, access controls, restricted administrator access, and short-lived access links for private files. No system is perfectly secure.

7. Children

The Site is for adults only. We do not knowingly collect information from anyone under 18. If you believe a minor has provided information, contact us and we will delete it.

8. International use

The Site is operated in the United States for US users. If you access it from elsewhere, your information will be processed in the United States.

9. Changes and contact

We may update this policy and will post the new date. Questions: support@noctaviaentertainment.com, or Lanai Group LLC, 732 S 6th St, Ste N, Las Vegas, NV 89101, USA.